Mablo Property Maintenance

Mablo Property Maintenance Terms and Conditions

These terms and conditions apply to all work carried out by Mablo Property Maintenance.
By proceeding with a booking, you are confirming that you have read and agreed to these terms and conditions.

1. Parties and Definitions

For the purpose of these terms & conditions, the following words shall have the following meanings:

  • “The Business” shall mean Mablo Property Maintenance.
  • “The Customer” or “The Client” shall mean the person(s) or organisation for whom Mablo Property Maintenance agrees to carry out labour and/or supply materials.
  • “In writing” shall mean via text message, e-mail, or post.

2. Quotations and Estimates

  • All quotations and estimates are valid for 14 days unless stated otherwise.
  • Any additional work outside the agreed scope will be discussed and agreed in writing before the additional work proceeds.
  • Any additional materials outside the agreed scope will be discussed and agreed in writing before the additional materials are purchased.

3. Cancellation

  • For any works lasting more than half a day, customers may cancel the agreed works, in writing, up to 14 calendar days before the agreed start date. If fewer than 14 days remain before the agreed start date, the customer agrees to pay the following charges:
    • Less than 14 days, but more than 48 hours before the agreed start date: 20% of the accepted quotation or estimate.
    • Less than 48 hours, but more than 24 hours before the agreed start date: 35% of the accepted quotation or estimate.
    • Less than 24 hours before the agreed start date: 50% of the accepted quotation or estimate.
  • If work has already started, charges will apply for labour and materials purchased.

4. Payment Terms

  • Payment is due upon completion or upon receipt of an invoice, whichever is sooner.
  • Late Payment – Domestic Customers (consumers)
    • Late payment will incur an admin fee of £25 for chasing payment plus 3% interest on the invoice value.
  • Late Payment – Business Customers
    • Late payment will incur an admin fee of £25 for chasing payment plus statutory interest and statutory compensation as laid out in the Late Payment of Commercial Debts (Interest) Act 1998

5. Access to the Work Area

  • The customer will provide access to the work area between 0800 and 1700, Monday through Friday, for the duration of the work.
  • The customer will provide a minimum of 48 hours notice if access is not available.
    • Failure to provide notice will result in the customer being invoiced for travel and lost time. The minimum charge for this is £50.

6. Customer Responsibilities

  • It is the customer’s responsibility to remove all household and personal items from the work area.
    • Mablo Property Maintenance will take reasonable care to cover and protect large items (such as beds and sofas) that cannot be removed from the work area but will not be held liable for damage to these or any other items that remain in the work area.
  • The customer, other contractors, workers, children, pets, and individuals will not enter the work area for prolonged periods of time unless agreed by both the customer and Mablo Property Maintenance.
  • If other contractors, workers, children, pets, or individuals are to be present during the duration of the work, the customer shall not schedule or permit such activities that will interfere with or prevent the timely and successful completion of the work.

7. Materials

  • Materials supplied by Mablo Property Maintenance remain the property of the business until full payment is received.
  • All materials will be applied or installed according the manufacturer’s specification.
  • No warranty is offered on materials supplied by the customer.

8. Waste Disposal

  • Unless agreed prior to work commencing, the customer is responsible for the removal of all waste materials resulting from the works.

9. Promotion and Advertising

  • Mablo property maintenance may use photographs and/or videos of work undertaken for display, promotion, and advertising, without compensation to the customer. This section will be void if not allowed by covenants, restrictions, or customer discretion.

10. Inspection of Completed Work

  • Upon completion of the work, the customer will conduct an inspection of the work with Mablo Property Maintenance.
  • The inspection must occur under normal lighting conditions, without magnification, and from a normal viewing position, in accordance with the industry standards.
  • Any defects, damage, or incomplete work should be reported to Mablo Property Maintenance during the inspection and Mablo Property Maintenance will undertake to fix any problems identified during the inspection at no additional charge to the customer, subject to the following exclusions:
    • Defects due to inadequate or poor quality materials supplied by the customer.
    • Failure of a substrate or coating beneath that applied by Mablo Property Maintenance.
    • Defects resulting from misuse, wilful act, or faulty workmanship by the customer or anyone working under the direction of the customer other than Mablo Property Maintenance.

11. Limitation of Liability

  • Mablo Property Maintenance will carry out work with reasonable care and skill.
  • No liability is accepted for pre-existing defects, poor prior installation, wear and tear, or hidden problems not visible to Mablo Property Maintenance at the time of quoting.
  • Liability is limited to the value of the labour provided for the specific job undertaken.

12. Guarantee

  • All work is guaranteed for six months from the date of completion, subject to the following exclusions:
    • Damage or defects due to normal wear and tear.
    • Damage or defects due to customer misuse.
    • Damage or defects caused by materials supplied by the customer.
  • This guarantee does not affect your statutory rights.

13. Force Majeure

  • Mablo Property Maintenance will have no liability to the customer when an event or circumstances beyond our control prevents us fulfilling our obligations under the contract.

Last updated 2026-06-03