• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Information relating to compliments or complaints

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Any other personal information required to comply with legal obligations

• Names and contact details
• Address
• Payment details
• Purchase or service history
• Video recordings of private or staff only areas

• Your right of access – You have the right to ask us for copies of your personal information.
  You can request other information such as details about where we get personal information from and
  who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information.
  Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
  Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data.
  Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
  Read more about the right to withdraw consent.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Directly from you
• CCTV footage or other recordings

How long we keep information

• Personal comments and testimonials sent via e-mail or the contact form will be retained indefinitely and may be published anonymously, using your first name, or username.
• Pending, failed, and cancelled estimates/orders will be deleted after sixty days.
• Details of completed jobs and invoices will be retained for tax audit purposes for seven years.

• Relevant regulatory authorities
• Warranty and guarantee providers
• Organisations we’re legally obliged to share personal information with
• Suppliers and service providers